To ensure a safe, enjoyable, and respectful in shopping experience for all guests, please review our in-store policies before your visit.
In-Store Policies
Bag Check Policy
- To help protect our one-of-a-kind inventory, all bags, backpacks, oversized purses, shopping bags, and large totes must be checked at reception upon arrival.
- Guests will receive a claim ticket, and their belongings will be securely stored during their visit. Small wallets, medical bags, diaper bags, and other essential personal items may be permitted at staff discretion.
- Dickerson Collective shopping bags are available for use while browsing.
Appointments & Walk-Ins
Appointments are strongly recommended and receive priority access to the showroom.
Walk-ins are always welcome based on availability. During busy periods or private appointments, you may be asked to wait or return at a later time.
Condition of Merchandise
All vintage, antique, and pre-owned merchandise is soldas is. Signs of age, wear, repairs, and variations are considered part of each item's character.
Pick-Up Policy
Purchased items must be picked up within the scheduled pickup window. Storage fees may apply for items not collected on time unless prior arrangements have been made.
Holding Merchandise
Items may be held for a limited time at staff discretion. Full payment is required to guarantee availability.
Final Sale Policy
All sales are final. Please review measurements, photographs, and condition before purchasing.
Photography
- Personal photos and videos are welcome and encouraged.
- Commercial photography, filming, content creation, or social media campaigns require prior approval or a production rental booking.
Respect the Merchandise
Many of our pieces are vintage, antique, or one of a kind. Please handle all merchandise with care. We kindly ask that guests avoid moving furniture or removing artwork from displays without assistance from a team member.
Right to Refuse Service
- We are committed to providing a welcoming environment for everyone. Harassment, abusive language, theft, intoxication, or disruptive behavior will not be tolerated and may result in removal from the property.
- Dickerson Collective reserves the right to refuse service or entry to anyone who does not comply with store policies or whose behavior compromises the safety, comfort, or experience of others.
Frequently Asked Questions
What is your return policy?
Due to the unique nature of our inventory, all sales are final.
Can I rent furniture or props?
Yes. We offer production rentals for pre approved, certain furniture, artwork, lighting, décor, and select wardrobe pieces, as well as showroom rentals for approved photo shoots and productions.
Do you offer financing?
Financing options may be available at checkout on eligible purchases. Online only.
Can I reserve an item?
Select items may be placed on hold for a limited time. Please contact us for availability.
Are your items vintage?
Yes. Most of our inventory consists of vintage, antique, and one-of-a-kind pieces. Natural wear consistent with age is expected and celebrated as part of each item's history.
Can I arrange my own shipping?
Absolutely. You're welcome to use your preferred white-glove or freight carrier.
Do you ship?
Yes. We offer nationwide shipping, local delivery, and can assist with freight arrangements for larger furniture pieces.
Do you offer trade pricing?
Yes. Interior designers, decorators, architects, stagers, and other trade professionals are invited to apply for our Trade Program. please check Trade & Reseller Program tab.
Do you offer private shopping?
Yes. We specialize in private shopping experiences for collectors, designers, stylists, and anyone looking for personalized assistance.
How long are appointments?
Most shopping appointments last 60–90 minutes, but you're welcome to take your time if scheduling permits.
Can I walk in without an appointment?
Yes. Walk-ins are always welcome when availability allows. We recommend booking ahead to guarantee entry.
Can I bring guests?
Yes. Appointments may include up to 3 guests. Larger groups are welcome with advance approval.
Do I need an appointment?
Appointments arestrongly recommended and guarantee your shopping time. While walk-ins are welcome based on availability, entry cannot be guaranteed if we are assisting scheduled appointments or have reached capacity. Please call for walk ins.
How do I book an appointment?
Appointments can be booked online through our booking page or by contacting us directly.
Is there a fee to shop?
No. Shopping appointments are complimentary.